{"id":729,"date":"2026-05-10T22:17:54","date_gmt":"2026-05-10T20:17:54","guid":{"rendered":"https:\/\/www.hoteldiplomat.cz\/?page_id=729"},"modified":"2026-08-24T23:01:24","modified_gmt":"2026-08-24T21:01:24","slug":"customer-queries","status":"publish","type":"page","link":"https:\/\/www.hoteldiplomat.cz\/en\/hotel\/caste-dotazy\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"
    \n
  1. Where is Diplomat Hotel Prague located?
    <\/strong>The hotel is located in Prague 6 \u2013 Dejvice, just a 2-3 minute walk from the Dejvick\u00e1 metro station.<\/li>\n\n\n\n
  2. How far is Diplomat Hotel Prague from the city center?
    <\/strong>You can reach the city center in approximately 10-15 minutes by public transport.<\/li>\n\n\n\n
  3. How far is the hotel from Prague Airport?
    <\/strong>The hotel is located approximately 20-30 minutes from V\u00e1clav Havel Airport by car or taxi.<\/li>\n\n\n\n
  4. Is the hotel close to public transport?
    <\/strong>Yes, the Dejvick\u00e1 metro and tram station is just a 2-3 minute walk away.<\/li>\n\n\n\n
  5. Is Diplomat Hotel Prague within walking distance of the main attractions?
    <\/strong>Yes, attractions such as Prague Castle, Stromovka or Letn\u00e1 Park are accessible on foot, others are easily accessible by public transport.<\/li>\n\n\n\n
  6. What are the benefits of staying at Diplomat Hotel Prague?\nThe Diplomat Hotel Prague offers a peaceful location in Prague 6, excellent transport links, extensive conference facilities and a combination of services for business and leisure, suitable for a wide range of guests.<\/li>\n\n\n\n
  7. Is Wi-Fi available?
    <\/strong>Yes, free Wi-Fi is available throughout the hotel.<\/li>\n\n\n\n
  8. What time is check-in?
    <\/strong>Check-in is possible from 3:00 PM.<\/li>\n\n\n\n
  9. Is breakfast included?
    <\/strong>Yes, breakfast is included in the stay.<\/li>\n\n\n\n
  10. Is there parking at the hotel?
    <\/strong>Yes, parking is available for hotel guests.<\/li>\n<\/ol>\n\n\n\n

    General Information & Location<\/h2>\n\n\n\n
      \n
    1. Which hotel in Prague is best for a quiet stay?
      <\/strong>Diplomat Hotel Prague offers a quiet environment in Prague 6, away from the tourist crowds, while allowing quick access to the city center.<\/li>\n\n\n\n
    2. Is Diplomat Hotel Prague located in a safe area?
      <\/strong>Yes, Prague 6 \u2013 Dejvice is considered a safe and quiet residential area.<\/li>\n\n\n\n
    3. Which part of Prague is best for a quiet and authentic stay?
      <\/strong>Prague 6 offers a quieter atmosphere than the city center, and Diplomat Hotel Prague provides the ideal base here.<\/li>\n\n\n\n
    4. Are there restaurants and shops around the hotel?
      <\/strong>Yes, restaurants, cafes and a supermarket are within walking distance.<\/li>\n\n\n\n
    5. Are there any parks near the hotel?
      <\/strong>Yes, Stromovka and other green areas are nearby.<\/li>\n\n\n\n
    6. Is the tap water in Prague safe to drink?
      <\/strong>Yes, the tap water in Prague is safe to drink.<\/li>\n\n\n\n
    7. How far is Prague Castle from the hotel?
      <\/strong>Prague Castle is approximately 10 minutes away by tram or taxi.<\/li>\n\n\n\n
    8. How far is Prague Castle by foot?
      <\/strong>The walk takes approximately 25\u201330 minutes.<\/li>\n\n\n\n
    9. Is Diplomat Hotel Prague located near embassies?
      <\/strong>Yes, the hotel is located in Prague 6, a district known for its embassies, diplomatic residences and peaceful atmosphere.<\/li>\n\n\n\n
    10. Is Diplomat Hotel Prague easily accessible by metro?
      <\/strong>Yes, the hotel is located just a few minutes walk from the Dejvick\u00e1 metro station, which provides convenient connections to other parts of Prague.<\/li>\n\n\n\n
    11. Is Diplomat Hotel Prague suitable for international guests?
      <\/strong>Yes, the hotel is suitable for international guests.<\/li>\n\n\n\n
    12. Is the hotel suitable for a weekend stay?
      <\/strong>Yes, the hotel offers a quiet stay with good connections to the city center.<\/li>\n\n\n\n
    13. What is the area around the hotel like?
      <\/strong>The hotel is located in a quiet diplomatic district with embassies and greenery.<\/li>\n\n\n\n
    14. Are there any groceries near the hotel?
      <\/strong>The supermarket is located right next to the hotel.<\/li>\n<\/ol>\n\n\n\n

      Rooms & Accommodation<\/h2>\n\n\n\n
        \n
      1. How many rooms does the hotel have?
        <\/strong>The hotel offers 400 rooms and suites.<\/li>\n\n\n\n
      2. What types of rooms are available?
        <\/strong>The hotel offers Superior, Executive, Junior Suite, Family Junior Suite, Deluxe Family, Suite, and Diplomat Suite rooms.<\/li>\n\n\n\n
      3. Do the rooms have air conditioning?
        <\/strong>Yes, all rooms are equipped with air conditioning.<\/li>\n\n\n\n
      4. Do the rooms have a fridge or minibar?
        <\/strong>Each room is equipped with a fridge. Higher room categories \u2014 Executive, Junior Suite, Family Junior Suite, Deluxe Family, Suite, and Diplomat Suite \u2014 are equipped with a minibar. Complimentary water is available in every room.<\/li>\n\n\n\n
      5. Are rooms with balconies available?
        <\/strong>Yes, selected apartments have a private balcony.<\/li>\n\n\n\n
      6. Are family rooms available?
        <\/strong>Yes, family rooms are available.<\/li>\n\n\n\n
      7. Are baby cots available?
        <\/strong>Yes, baby cots can be provided upon request.<\/li>\n\n\n\n
      8. Are the rooms suitable for working?
        <\/strong>Yes, the rooms have a work desk and stable internet connection.<\/li>\n\n\n\n
      9. Is the hotel suitable for long-term stays?
        <\/strong>Yes, the hotel offers facilities suitable for longer stays.<\/li>\n\n\n\n
      10. Is the hotel quiet?
        <\/strong>Yes, the hotel is located in a quiet area suitable for both relaxation and work.<\/li>\n\n\n\n
      11. Do the rooms have a safe?
        <\/strong>Yes, each room is equipped with a safe.<\/li>\n\n\n\n
      12. Do the rooms have a hairdryer?
        <\/strong>Yes, each room is equipped with a hairdryer.<\/li>\n\n\n\n
      13. Is an iron available?
        <\/strong>Yes, ironing rooms are available on selected floors.<\/li>\n\n\n\n
      14. Do the rooms have tea and coffee making facilities?
        <\/strong>Yes, selected rooms have tea and coffee making facilities.<\/li>\n\n\n\n
      15. Is daily room cleaning provided?
        <\/strong>Yes, daily cleaning is provided for all rooms.<\/li>\n\n\n\n
      16. Is the hotel suitable for individuals?
        <\/strong>Yes, the hotel is suitable for individuals.<\/li>\n\n\n\n
      17. Is the hotel suitable for couples?
        <\/strong>Yes, Diplomat Hotel Prague offers a peaceful atmosphere, spacious rooms and easy access to sights, making it a suitable choice for couples.<\/li>\n\n\n\n
      18. Is the hotel modern?
        <\/strong>Yes, the hotel offers modern facilities and services.<\/li>\n\n\n\n
      19. What type of sockets are used?
        <\/strong>European sockets (type C and E) are used.<\/li>\n<\/ol>\n\n\n\n

        Check-in & Check-out<\/h2>\n\n\n\n
          \n
        1. What time is check-out?
          <\/strong>Check-out is until 11:00.<\/li>\n\n\n\n
        2. Is early check-in possible?
          <\/strong>Early check-in is subject to availability.<\/li>\n\n\n\n
        3. Is late check-out possible?
          <\/strong>Late check-out is subject to availability.<\/li>\n\n\n\n
        4. Can I arrive late at night?
          <\/strong>Yes, arrival is possible at any time.<\/li>\n<\/ol>\n\n\n\n

          Gastronomy<\/h2>\n\n\n\n
            \n
          1. Does the hotel have a restaurant?
            <\/strong>Yes, the hotel offers an \u00e0 la carte restaurant, Bistro Grill Diplomat, Loreta restaurant and a lobby bar.<\/li>\n\n\n\n
          2. Where is breakfast served?
            <\/strong>Breakfast is served in the Loreta restaurant.<\/li>\n\n\n\n
          3. What time is breakfast served?
            <\/strong>Breakfast is served from 6:30 to 10:30 on weekdays and until 11:00 on weekends.<\/li>\n\n\n\n
          4. Is the restaurant open to non-accommodating guests?
            <\/strong>Yes, the restaurant is open to the public.<\/li>\n\n\n\n
          5. Does the hotel have a bar?
            <\/strong>Yes, the hotel has a lobby bar.<\/li>\n\n\n\n
          6. Is the restaurant suitable for business meetings?
            <\/strong>Yes, the restaurant is suitable for business lunches and meetings.<\/li>\n<\/ol>\n\n\n\n

            Wellness and fitness<\/h2>\n\n\n\n
              \n
            1. Does the hotel have a fitness center?
              <\/strong>Yes, the hotel offers a fully equipped fitness center.<\/li>\n\n\n\n
            2. Is fitness charged for?
              <\/strong>Hotel guests have complimentary access.<\/li>\n\n\n\n
            3. Is there a sauna available?
              <\/strong>Yes, the sauna is part of the fitness facilities.<\/li>\n\n\n\n
            4. Is the sauna subject to an additional charge?<\/strong>
              Yes, access to the sauna is subject to an additional charge.<\/li>\n<\/ol>\n\n\n\n

              Parking and transport<\/h2>\n\n\n\n
                \n
              1. How many parking spaces are available?
                <\/strong>The hotel offers parking for up to 120 vehicles.<\/li>\n\n\n\n
              2. What is the price of parking?
                <\/strong>Outdoor parking costs CZK 550 per day, and garage parking costs CZK 650 per day.<\/li>\n\n\n\n
              3. Does the hotel offer airport transfers?
                <\/strong>Yes, airport transfers can be arranged upon request.<\/li>\n\n\n\n
              4. How do I get to the airport?
                <\/strong>You can get to the airport by taxi, transfer or public transport.<\/li>\n\n\n\n
              5. How long does it take to get to the airport?
                <\/strong>The journey takes approximately 20-30 minutes by car.<\/li>\n<\/ol>\n\n\n\n

                Pets<\/h2>\n\n\n\n
                  \n
                1. Are dogs allowed?
                  <\/strong>Yes, pets are welcome at the hotel.<\/li>\n\n\n\n
                2. Is there a fee for pets?
                  <\/strong>Yes, the fee is EUR 20 per day.<\/li>\n<\/ol>\n\n\n\n

                  Services<\/h2>\n\n\n\n
                    \n
                  1. Is the reception open 24\/7?
                    <\/strong>Yes, the reception is open 24 hours a day.<\/li>\n\n\n\n
                  2. Is luggage storage available?
                    <\/strong>Yes, luggage storage is available free of charge.<\/li>\n\n\n\n
                  3. Is the hotel wheelchair accessible?
                    <\/strong>Yes, the hotel is accessible for guests with reduced mobility.<\/li>\n\n\n\n
                  4. Is laundry service available?
                    <\/strong>Yes, laundry service is available.<\/li>\n\n\n\n
                  5. Can I order a wake-up call?
                    <\/strong>Yes, wake-up calls can be arranged upon request.<\/li>\n\n\n\n
                  6. Can I request a quiet room?
                    <\/strong>Yes, quiet rooms can be provided subject to availability.<\/li>\n\n\n\n
                  7. Can I have a package delivered to the hotel?
                    <\/strong>Yes, guests can receive mail and packages.<\/li>\n\n\n\n
                  8. Is the hotel non-smoking?
                    <\/strong>Yes, Diplomat Hotel Prague is a non-smoking hotel.<\/li>\n\n\n\n
                  9. Is there a smoking area available?
                    <\/strong>Yes, smoking is only allowed in designated outdoor areas.<\/li>\n\n\n\n
                  10. Does the hotel have elevators?
                    <\/strong>Yes, the hotel is equipped with elevators.<\/li>\n\n\n\n
                  11. Are adapters available?
                    <\/strong>Adapters can be provided at the reception upon request.<\/li>\n\n\n\n
                  12. Is there a pharmacy near the hotel?
                    <\/strong>The pharmacy is located approximately 5-10 minutes walk from the hotel.<\/li>\n\n\n\n
                  13. Is there an ATM near the hotel?
                    <\/strong>The ATM is located approximately 2 minutes walk from the hotel.<\/li>\n\n\n\n
                  14. Is it possible to store luggage after check-out?
                    <\/strong>Yes, luggage can be stored for free.<\/li>\n<\/ol>\n\n\n\n

                    Reservations & Payments<\/h2>\n\n\n\n
                      \n
                    1. How can I book my stay?
                      <\/strong>Reservations can be made via the hotel website or booking platforms.<\/li>\n\n\n\n
                    2. Is a credit card required?
                      <\/strong>Yes, a credit card is required to guarantee the reservation.<\/li>\n\n\n\n
                    3. When do I pay for my stay?
                      <\/strong>Payment may be required at the time of booking, prior to arrival, or according to the booking conditions.<\/li>\n\n\n\n
                    4. Can I cancel my reservation?
                      <\/strong>Yes, cancellation depends on the selected tariff.<\/li>\n\n\n\n
                    5. What is a non-refundable reservation?
                      <\/strong>A non-refundable reservation cannot be cancelled or modified.<\/li>\n\n\n\n
                    6. Will I be charged in advance?
                      <\/strong>In some cases, the amount may be charged before arrival.<\/li>\n\n\n\n
                    7. Can I modify my booking?
                      <\/strong>Yes, modifications depend on the booking conditions.<\/li>\n\n\n\n
                    8. Will I receive a booking confirmation by email?
                      <\/strong>Yes, a confirmation email is sent after the booking is completed.<\/li>\n\n\n\n
                    9. Can I pay in cash?
                      <\/strong>Yes, cash payment is possible.<\/li>\n\n\n\n
                    10. Is it possible to issue an invoice?
                      <\/strong>Yes, an invoice can be issued upon request.<\/li>\n\n\n\n
                    11. What happens in case of a no-show?
                      <\/strong>A fee may be charged according to the booking conditions.<\/li>\n<\/ol>\n\n\n\n

                      Conferences & Events<\/h2>\n\n\n\n
                        \n
                      1. Is the hotel suitable for conferences?
                        <\/strong>Yes, the hotel offers extensive conference facilities.<\/li>\n\n\n\n
                      2. How many conference rooms are available?
                        <\/strong>The hotel offers 23 conference rooms.<\/li>\n\n\n\n
                      3. What is the total capacity?
                        <\/strong>The hotel can accommodate up to 1,260 guests.<\/li>\n\n\n\n
                      4. How big are the conference facilities?
                        <\/strong>The hotel offers approximately 1,650 m\u00b2 of conference space.<\/li>\n\n\n\n
                      5. Is catering available for events?
                        <\/strong>Yes, catering services are available.<\/li>\n\n\n\n
                      6. Is technical equipment available?
                        <\/strong>Yes, technical equipment is available for events.<\/li>\n\n\n\n
                      7. Are there networking spaces available?
                        <\/strong>Yes, the hotel offers a foyer and networking spaces.<\/li>\n\n\n\n
                      8. Is accommodation available for event participants?
                        <\/strong>Yes, accommodation is available for event participants.<\/li>\n\n\n\n
                      9. What types of events can be held at Diplomat Hotel Prague?
                        <\/strong>The hotel can host conferences, corporate meetings, exhibitions and private events.<\/li>\n\n\n\n
                      10. Does the hotel help with event organization?
                        <\/strong>Yes, the hotel team provides support in organizing events.<\/li>\n\n\n\n
                      11. Which hotel in Prague is suitable for business travel?
                        <\/strong>The Diplomat Hotel Prague is ideal for business travellers thanks to its conference facilities and location.<\/li>\n<\/ol>","protected":false},"excerpt":{"rendered":"

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